Short Term Accomodations Frequently Asked Questions

Staying at Royal Rehab Private Petersham

We welcome individuals with disabilities, neurological and non-acute medical conditions.  If your care requirements are complex and likely to exceed the staff’s skill set, you might be required to bring your own trained support.

Royal Rehab Private Petersham cannot support you if you have significant behaviours of concern or addictions that may affect the quiet enjoyment of other participants.

Royal Rehab Private Petersham is not an acute medical facility, and the staff cannot manage any acute medical conditions you may have or sudden deteriorations. An ambulance will be called if you require medical attention, and you will be responsible for any costs incurred in transporting you and/or your equipment to and from hospital.

No, Royal Rehab Private Petersham welcomes visitors from all over the world.

Yes. It is a fundamental part of Royal Rehab Private Petersham’s philosophy to provide the chance for people and their families to have a break.

There is no ‘typical stay’. Every participant will have different needs and goals therefore the length of every stay will vary for everyone. However, we do not offer a permanent resident stay; our maximum length of stay is 28 days with a minimum 3 day stay.

Standard rooms have free WiFi, Foxtel and are equipped with a single electric ergonomic hi/lo bed and wheelchair accessible bathroom. Specialised equipment is available to support your needs which include but are not limited to.

  • Ceiling Hoists.
  • Shower commodes.
  • Over toilet aids.
  • Raised toilet seats.
  • Transfer equipment.
  • Wheelchairs- manual only.

Yes, our staff however are not trained to operate ventilators so Participants must come with their own carers. Please note that oxygen is not available onsite. If oxygen is required, it must be brought by the participant. If using an Oxygen Concentrator, please contact us to discuss whether your support requirements can be met.

You have the option to stay with your own attendant care worker or receive assistance from our specialist support team specifically trained to work with people with neurological conditions.

Please contact or phone 1800 329 104 to make a reservation.

Yes. If you are a participant of the NDIS or icare you may be eligible to receive funding assistance for multiple stays up to 28 days within 12 months depending on your funding arrangements.

If you are self-funded, quotes will be made on the number of days you want to stay, with a minimum of 3 days stay.

Participants have the flexibility of leaving the premises during and outside business hours. Afterhours (5pm onwards), access to Royal Rehab Private Petersham is via either Addison Road or via Shaw Street using intercom access.

We request you attend all your therapeutic bookings as arranged prior to your arrival as we are not able to amend once scheduled.


Visitors are welcomed throughout the day until 8pm but we ask this does not impact your therapeutic session.

A welfare check will be conducted at 9.30pm each evening.

Royal Rehab Private Petersham does not have an onsite restaurant, but meals are provided at breakfast, lunch and dinner with morning and afternoon tea services. Rooms are equipped with a small fridge, cutlery and tea and coffee making facilities. Modified cutlery is not available.

You are also able to dine out or order in using uberEats/Menulog as an option. For after hour deliveries (5pm onwards), staff shall collect this upon delivery and bring to your room.

Find out all the details at on our website page Visitors

Yes. You can access Royal Rehab Private Petersham via the front reception on Addison Road or via Shaw Street using intercom access. Both entrances are accessible however only Shaw Street is wheelchair accessible.

For after-hour access (5pm onwards), please use the intercom at either entrance and staff will assist you as necessary.

Our free carpark can be accessed via Addison Road or Shaw Street.  There is also plenty of free unlimited street parking in the Petersham area.

You have the option of having 1 family member to stay with you during your stay depending on room availability.

Facilities at Royal Rehab Petersham

Yes, the gym can be used depending on which therapeutic package you book. Supervision is always required when using the gym area.

Yes, the hydrotherapy pool can be used depending on which therapeutic package you book. Supervision is always required when using the pool area.

Our friendly reception staff will be happy to recommend our preferred wheelchair taxi drivers for any personal transport requirements you have during your stay.

No, but we have access to a local laundry & dry-cleaning service should you require during your stay for a fee.

Organising Your Stay

Before confirming your stay, all prospective Participants will complete the comprehensive booking form. The information you provide will help us to personalise your stay.

Please contact or phone 1800 329 104 to make a reservation.

My Rights and Responsibilities

If a cancellation is made less than seven (7) full days prior to the original arrival date, 90% of the total fee must be paid (to a maximum of 5 nights). There is no charge, if more than seven (7) full days’ notice is given.

If you chose to shorten your stay, or make an amendment to the original booking dates, seven (7) full days’ notice is required, or there will be a charge one incurred of one (1) night.

A participant may change a package level without charge if more than seven (7) full days’ notice is given prior to their date of arrival.

Within seven (7) full days of arrival, a participant may downgrade their package, however a one (1) night fee of the package rate initially booked will be charged.

If a participant would like to upgrade to a care package during their stay, Royal Rehab Private Petersham will provide this service only if there is adequate staff availability and a new Service Level Agreement is signed.

Yes, if changes to the supports or their delivery are required, it will be discussed and reviewed. Both parties must agree that any changes to a Service Agreement will be in writing, signed, and dated.

Should either Party wish to end a Service Agreement they must adhere to the cancellation policy. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

Compliments are welcomed are usually received:

  • in person,
  • over the telephone,
  • in writing,

as part of our feedback form sent after every stay,

Where formal compliments are received regarding a member of staff or a service from a participant, client or relevant other these should be brought to the attention of the investigating manager.

The investigating manager should personally acknowledge the staff member(s) involved and refer the compliment on as required.


Royal Rehab Private Petersham welcomes complaints, they are considered as valuable feedback for the service to continually improve and develop.

Participants, visitors and their families, advocates, and substitute/supported decision-makers have a right to raise complaints regarding the services, and to have their complaints dealt with promptly and in a positive way.

Participants, visitors and their families, advocates and substitute decision-makers who make a complaint are valued and should not fear retribution.

Complaints are welcomed are usually received:

  • in person,
  • over the telephone,
  • in writing,

as part of our feedback form sent after every stay,

In the first instance we encourage you to speak with the provider of the service, where possible supported from the manager.  Should your matter not be resolved to your satisfaction, please contact the Quality Systems Manager (02)8585 4900.


If responses from the Royal Rehab Private Petersham Manager or Royal Rehab are not considered adequate by the complainant, the NDIS Quality and Safeguards Commission can be contacted by calling 1800 035 544 or visiting

A list of advocacy services can be found in our Terms and Conditions

Royal Rehab Private Petersham is committed to communicating with all Participants using the language, mode of communication and terms that the guest is most likely to understand. Interpreter services are available when requested in the booking form.

With consent we are happy to communicate directly with an advocate, case manager, support coordinator, family member or alike.